Terms of Service

Last updated: 12 November 2026

These terms apply to your use of heatola.com and purchases from Heatola. Customer support: support@heatola.com.

Using the store

You must have the legal capacity to place an order or have the permission of a parent or guardian where applicable. Provide accurate contact and delivery information. Do not misuse the site, interfere with its security or use it for unlawful purposes.

Products and pricing

Review the product description, selected size and colour, quantity and final price before paying. Screen settings may affect displayed colours. Product availability can change. Applicable shipping charges and taxes shown at checkout form part of the order total.

Orders and payment

Placing an order authorises the chosen payment method for the displayed total. An automatic order acknowledgement confirms receipt of your order. If we cannot fulfil an order, need to resolve an error or identify a payment or security issue, we will contact you and provide an appropriate correction, cancellation or refund. We will not charge a higher price without your agreement.

Shipping, cancellation and returns

Our Shipping Policy explains dispatch and delivery. Our Returns & Refunds Policy explains the 30-day return request period, eligibility and refund process. Contact us promptly about changes or cancellations.

Intellectual property and third-party services

Site content, logos and designs belong to their respective rights holders. You may use the site for personal shopping; copying or commercially exploiting protected content requires permission unless permitted by law. Third-party links and payment services may have their own terms and privacy notices.

Service availability and responsibility

We aim to keep information accurate and the store available, but errors or interruptions may occur. Nothing in these terms excludes liability or consumer protections that cannot lawfully be excluded. Your statutory rights concerning goods, refunds and other remedies take priority over inconsistent wording.

Privacy, concerns and changes

See our Privacy Policy for information about personal data. Please contact customer support first with concerns so we can seek a resolution. Any mandatory protections of the law applicable to your purchase continue to apply. Updated terms will be posted here; changes do not retrospectively remove rights relating to existing orders.