Free shipping over €30
€6.90 shipping below €30
Dispatch within 48 hours
30-day returns
Last updated: 12 November 2026
This notice describes how Heatola handles personal information in connection with heatola.com. For privacy questions or requests, email support@heatola.com.
Depending on how you use our store, information may include your name, email, delivery and billing addresses, telephone number, order details, customer-service messages, account information and technical information such as IP address, browser type and cookie identifiers. Payment providers process payment information through their own systems.
We use information to process and deliver orders, provide support, administer accounts, handle returns, prevent fraud, keep the store secure and meet legal obligations. Where applicable law requires a legal basis, processing relies on performing a contract, compliance with legal obligations, legitimate interests such as security and service improvement, or your consent where required. Marketing requiring consent will be sent only with that consent; you can withdraw it.
Information necessary to operate the store may be shared with ecommerce hosting providers, payment processors, delivery partners and providers supporting customer service, security or analytics. We may also disclose information where legally required or necessary to protect legal rights. Providers receive information appropriate to their role and applicable obligations.
The store uses technologies necessary for functions such as cart operation, checkout and security. Optional analytics or advertising technologies, where used, are subject to applicable consent requirements. Use the cookie controls presented on the site where available, or your browser settings. Blocking necessary cookies may affect shopping functions.
We retain information for the purposes described above and for applicable accounting, dispute-resolution and legal retention requirements. We use reasonable safeguards, but no transmission or storage system can be guaranteed completely secure.
Service providers may process information in countries other than your own. Where required, appropriate safeguards must apply to international transfers.
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, obtain a portable copy, withdraw consent or complain to a data-protection authority. Email us to make a request. We may need to verify your identity and will respond within the applicable legal period. Certain records may need to be retained by law.
The store is not directed to children. If you believe a child has provided personal information without appropriate permission, contact us. Updates to this notice will be posted here with a revised date.
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