Free shipping over €30
€6.90 shipping below €30
Dispatch within 48 hours
30-day returns
Last updated: 12 November 2026
This policy applies to orders placed at heatola.com.
For eligible destinations, orders of €30 or more qualify for free shipping. Orders below €30 have a €6.90 shipping charge. Available destinations, applicable charges and any currency conversion are shown at checkout before payment. Please review the final order total.
We normally prepare in-stock orders for dispatch within 48 hours. This is a processing estimate, not a delivery guarantee. Public holidays, demand, address checks or stock issues may cause delays. If your order is affected, contact us for an update.
Transit times depend on the destination and carrier. Any delivery estimate shown with your order is an estimate. When tracking is available, use the link in your dispatch notification. Tracking may take time to update after the parcel is handed to the carrier.
Please check your delivery address before ordering. Email us promptly if a correction is needed; changes may not be possible after dispatch. If a parcel is delayed, missing or damaged, contact us with your order number and any relevant photos. We will investigate with the carrier and explain the available resolution. Mandatory consumer rights remain unaffected.
International deliveries may be subject to local customs procedures or import charges. Review any tax information shown at checkout and local requirements. Contact us if you need clarification before ordering.
support@heatola.com — Monday–Friday. Include your order number.
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